Serendipitys Nursery Update

Update For Parents & Families From Serendipitys Nurseries In Bingham, Cotgrave, Newark, Balderton and Grantham

You will all no doubt know that we have been forced to close by the government in our collective fight to combat the spread of Covid – 19. Please accept our sincere apologies for the time it has taken to get this communication to you. The past two days were spent researching what limited information was available to us and discussing and arranging how we can safely continue to operate for any ‘vulnerable’ children and the children of ‘key workers’ that attend.

From Monday 23rd March we will be providing a service for these children only. 

Our Management team spent yesterday gathering information from parents. This information has enabled us to pull together a register of children that fall into the categories above.  

If you were not contacted by us but your profession falls into one of the categories below can you email with your child’s name, nursery your child attends, your job role, attendance and whether you wish for them to attend during the closure. This information will then be passed onto the relevant nursery manager and assessed. Please do not email the normal nursery email address as these may not be picked up until Monday morning. 

List of ‘Key Worker’ Professions:

Health and social care – This includes but is not limited to doctors, nurses, midwives, paramedics, social workers, care workers, and other frontline health and social care staff including volunteers; the support and specialist staff required to maintain the UK’s health and social care sector; those working as part of the health and social care supply chain, including producers and distributers of medicines and medical and personal protective equipment. 

Education and childcare – This includes nursery and teaching staff, social workers and those specialist education professionals who must remain active during the COVID-19 response to deliver this approach. 

Key public services – This includes those essential to the running of the justice system, religious staff, charities and workers delivering key frontline services, those responsible for the management of the deceased, and journalists and broadcasters who are providing public service broadcasting. 

Local and national government – This only includes those administrative occupations essential to the effective delivery of the COVID-19 response or delivering essential public services such as the payment of benefits, including in government agencies and arms length bodies. 

Food and other necessary goods – This includes those involved in food production, processing, distribution, sale and delivery as well as those essential to the provision of other key goods (for example hygienic and veterinary medicines). 

Public safety and national security – This includes police and support staff, Ministry of Defence civilians, contractor and armed forces personnel (those critical to the delivery of key defence and national security outputs and essential to the response to the COVID-19 pandemic), fire and rescue service employees (including support staff), National Crime Agency staff, those maintaining border security, prison and probation staff and other national security roles, including those overseas. 

Transport – This includes those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass. 

Utilities, communication and financial services – This includes staff needed for essential financial services provision (including but not limited to workers in banks, building societies and financial market infrastructure), the oil, gas, electricity and water sectors (including sewerage), information technology and data infrastructure sector and primary industry supplies to continue during the COVID-19 response, as well as key staff working in the civil nuclear, chemicals, telecommunications (including but not limited to network operations, field engineering, call centre staff, IT and data infrastructure, 999 and 111 critical services), postal services and delivery, payments providers and waste disposal sectors.

Our Staff 

Thankfully, the Treasurers speech yesterday set out in principal a plan to support the workforce of businesses like ours that are affected. We will use this help and support to ensure the continued employment of our team.

For any of our staff that may need someone to talk to for support, we have a dedicated counselling phone line. 


We are aware that there are several local nurseries and childcare providers that are still asking for fees for children that are unable to attend during the period of closure. We will not charge you fees if your child is unable to attend. Please note, fees will still be due for children that are permitted to attend, and our normal terms and conditions will apply. 

Any fees that you continue to pay during our period of closure (if your child cannot attend) will be allocated as a credit on your childcare account and used for future months when we resume normal operation. 

Whilst We Are Closed

Our staff are working behind the scenes to try and pull together activities and resources to do at home with the children. We will email you suggestions as and when these are finalised. We are also finalising plans to do daily ‘Facebook Live’ (or similar) activities such as ‘Wake and Shake’ or Story time. If you do not already, please follow our Facebook Pages and Instagram account. 

During the period of closure, we will use email and social media as a means of communicating and sharing information.

We will also take the opportunity to continue with planned maintenance works as much as possible. And continue to develop further training for our staff. 

If you know anyone that needs a little extra help

We are aware that there may be families that need a little extra help. We are going to be cooking anyway for ‘Key Worker’ children, and we will also make an additional 10 child’s dinners per day, to distribute to local families that may need them. We will share more information about how this will work practically on Monday. 

Lastly, these are unbelievably challenging and difficult times for us all. Things that we thought were not possible only weeks ago are now a part of our everyday life. If there is anything that we can help with during this time, please do not hesitate to contact us.  

Thank you for your kind words and continued support, 

Love and Best Wishes, 

All the Team at Serendipitys x   

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